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Customer Help

Our team is always here to assist.

Common purchase queries answered

Orders and Shipping

For national shipping, we use DSV, which delivers within 2 to 3 working days. International shipping details can be provided upon inquiry.
We accept immediate banking payments, e-wallet, and cash transactions. Discounts and promos are offered. Your transaction data is stored only for the duration necessary to complete the purchase, after which it’s deleted.

Please contact our customer support team here

All DSV shipments come with a tracking number for easy monitoring.
Yes, the colors depicted are accurate. We combine different materials and colors to create unique, stylish products.

We charge 15% VAT as per South African regulations.

International shipping details can be provided upon inquiry.

Currently, we operate exclusively online. However, plans are in progress to establish a physical store.
If you need to swap an item

Returns and Exchanges

You can exchange an item within 14 days of receipt if it’s unused, undamaged, and retains all original security tags and labels. Ensure the garment is in its original packaging. To initiate a return, you must provide proof of purchase. We’ll contact you to confirm if your exchange request is accepted. Sale items are non-refundable, and international refunds are not available.

If the item doesn’t fit, you can exchange it for another size within 14 working days if available, as long as the garment remains in its original condition.

Please contact our customer support team here

If your order arrived damaged, we will gladly exchange it for you within 7 working days.

Please contact our customer support team here

Please contact our customer support team here

Please contact our customer support team here

Free Worldwide shipping

For all orders above R3,500

Easy Exchange

Unused items within 14 days of receipt

100% Secure Checkout

MasterCard / Visa